Customer Help

Help, advice and guidance on your new rug purchase.

How can we help?

FAQ

Products

Are these rugs loomed by hand?

Yes! All our rugs are hand-knotted by skilled artisans in India and Turkey. No unsafe or unethical labor is used. We only employ talented weavers who train for years to master this ancient craft.

What materials are used?

All are 100% New Zealand wool hand-woven on a sturdy cotton frame.

Can I get custom colors or sizes?

Yes! We would love to help you with a custom color scheme! We color match to Benjamin Moore Classics Fan and we can do any rug in any size - even a runner! Please reach out to orders@dfwtextilesourcing.com to get your custom order started.

Do I need a rug pad to go underneath?

We highly recommend purchasing a 1/4-inch felt pad from Amazon or Wayfair. Any brand will work!

Why should I chose a wool rug for my home?

A hand-knotted wool rug is a testament to the artistry and skill of its creators. Wool is a natural fiber that is stain-resistant, repels liquids, hypoallergenic, and is durable enough for commercial spaces. If you have pets or children, wool is the perfect performance fiber for your home.

What makes your rugs different from others I see online?

Our rugs are hand-knotted by artisans in India and Turkey using 100% New Zealand wool and natural dyes. We specialize in Modern Oushak styles with a curated, timeless palette—delivering heirloom quality at unmatched pricing.

Do you offer styles beyond Modern Oushak?

While Modern Oushak is our specialty, we also carry geometric wool rugs and cotton dhurries. We can also create custom rugs in other styles—just ask!

How long do custom rugs take to make?

Most custom rugs take 10–14 weeks from design confirmation to delivery, depending on size and complexity.

Can you help match a specific paint color or fabric?

Absolutely. We offer custom color matching and can work from the Benjamin Moore Classics Fan, fabric samples, or inspiration photos.

How much do custom rugs cost?

Custom rugs are priced per square foot, with no hidden fees. We’ll provide a clear quote once we understand your size and design needs.

Website & Visualization

Can I preview how a rug will look in my space?

Coming soon! We're developing an AR visualization tool to help you see your rug in real time. In the meantime, our team can mock up in-room previews upon request.

Do you have real home photos or customer images?

Yes—visit our Gallery or Instagram for a growing library of in-situ images. We love sharing how customers style their rugs!

Care and Maintenance

How do you clean a wool rug?

A mild dish detergent and warm water removes stains. Always blot - never rub! We recommend using a suction attachment on your vacuum and not a beater brush. Wool rugs are extremely durable and easy to clean.

Shipping, Returns & Exchanges

Can you Ship Internationally?

Shipping to Canada is always free, and international shipping is available for a small fee to other destinations. Please reach out for an estimate on costs.

Do you have a storefront?

We have two locations in Dallas. We share a space with Scooped in Dallas in the Design District and our DFWTS Showroom is off Lovers Lane. Please reach our to orders@dfwtextilesourcing.com to schedule an appointment at either location!

What’s your return policy?

Stock rugs can be returned within 14 days of delivery. Custom rugs are final sale, but we ensure all custom specs are confirmed before production.

How much is shipping?

Shipping is free on all orders in the continental U.S.

Pricing & Payments

Do you offer financing?

Yes—we offer interest-free installment options through Shop Pay at checkout, so you can split your purchase into manageable payments

Why are your prices lower than other hand-knotted rug sellers?

We work directly with artisan partners and keep overhead low—no middlemen, no markups. You’re getting premium quality at true value.

Showroom & Location

Do I need an appointment to visit your showroom?

Yes—our Dallas Design District and Lovers Lane locations are open by appointment to ensure personalized service.

Do you ship internationally?

Yes and we can provide a shipping quote for international delivery upon request.

Ethics & Sourcing

Are your rugs ethically made?

Yes—all of our rugs are hand-knotted by artisans in ethical workshops. We ensure fair wages and safe working conditions for every partner we work with.

Customer Support

How can I contact you with questions?

You can reach us by email or phone. Our team is small, fast, and knows rugs inside out.

Trade Program

What benefits do trade professionals get?

A:

Do you have real home photos or customer images?

Yes—visit our Gallery or Instagram for a growing library of in-situ images. We love sharing how customers style their rugs!

Is there a dedicated support contact for trade?

Yes—our trade team offers direct support on sourcing, pricing, and lead times. You'll have a real person to call or email for every project.

Get in touch

Have questions about your order, or a general enquiry?